Refund policy
Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision by submitting a return request through our store before the 14-day period expires.
Once your return is received and inspected, we will issue a full refund to your original payment method. Refunds will be processed within 14 days of us receiving the returned item.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as Findwears is not responsible for items lost in transit.
General Returns
We accept returns on clothing and accessories within 14 days of delivery. To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition with all tags attached
- Free from damage, stains, or alterations
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Underwear, swimwear, or other hygiene-sensitive items (for health and hygiene reasons)
Refunds
Once your return is approved, a refund will be issued to your original payment method. Please allow up to 14 days for the refund to appear, depending on your bank or payment provider.
How to Start a Return
To initiate a return, please use the returns portal on our store or contact us directly.
Contact
For any questions about your return or refund, please reach out to our support team.